FAQ

Via Montegufoni, 18 - Montagnana V.P. Firenze, Tuscany, Italy
+39 057 167 1131

IMPORTANT TO KNOW AND REMIND

1) CANCELLATION

Should the client for any reason cancel the booking, the following cancellation charges will be applied:

  • 25% of the total hires cost if the cancellation is made between the date of paying the deposit and 45 days before the beginning of the rental period
  • 50% of the total hires cost if the cancellation is made between 44 and 30 days before the beginning of the rental period
  • 90% of the total hires cost if the cancellation is made between 29 and 5 days before the beginning of the rental period
  • 100% of the total hires cost if the cancellation is made 4 days before the beginning of the rental period

    In case of cancellation the deposit paid is not refundable.

     2) ARRIVAL AND DEPARTURE 

    The check-in time is between 5 pm and 7 pm, any change to the arrival day or to the arrival time must be advised to the Reception in order to avoid that the owner or his/her representative may refuse entrance to the property.

    Upon his arrival, the client must show to the owner or to his/her representative the rental voucher and passports of all members of the party to conform to the Italian Law.

    For late check-in (after 7.00pm and strictly by 11.00pm) is required an extra fee of € 25. The client must, anyhow, inform the Reception in advance, otherwise it will be not possible to receive the key of the apartment.

    On the departure day, clients must leave the apartment by 10 am, after returning the key.

    3) LINEN

    Upon arrival, the client will find the property in clean and tidy condition.

    Clients will find beds ready and a set of towels per person, tablecloth and dishtowels. The set of towels is composed of 3 towels (big, medium, small). We do not provide swimming pool towels.

    Linen is included in the rental price. Extra linen is available upon request by paying an extra cost: € 4 for a set of towels, € 3 for a set of sheets (single or double – pillowcases included).

    4) FACILITIES

    In each apartment, clients will find all that they need for cooking and dressing the table. Cooking area is usually composed of gas stove and fridge. Only some apartments have oven too (when cooking area includes oven too, it is specified in the apartment description).

    You must buy or bring your own food, also things like salt – sugar – pepper etc…   In the kitchen, to make coffee you’ll find the “moka” machine, called also “caffettiera” which is the typical device for Italian coffee (in Italy everyone has one at home and it works using water and coffee powder, and putting it on the stove). We do not provide the electric espresso machines.

    We do not provide washing-up liquid and sponges.

    Regarding bathrooms, you will also need to buy toilette paper and soap; we will provide a small supply for the arrival day but not for the rest of the stay.

    No apartments have TV, radio, phone and hair-drier

    At guest’s disposal: little laundry room with a washing machine (EURO 3,- / per wash). You can book for it at the reception desk.
    At the reception there are also some hairdryers at disposal of our guests, while stocks last.

    5) PAYMENTS

    Clients can pay with cash or credit cards (VISA or MASTERCARD).

    6) DOMESTIC ANIMALS

    Pets are not allowed.

      Owner, Cosimo

      My team and I are here to help. Let us know if you have any questions.